We do our best to ship your order within 1 business day unless the item is on pre-order or back-order. We ship most orders using USPS. If you have any special requests regarding your shipping, please contact us at email@example.com prior to ordering.
Free Shipping in the US!
International orders are shipped via DHL Express. All international rates are quoted SHIPPING COST ONLY. We are NOT responsible for any duties, fees or taxes.
Depending on your location in the US, we may also use FedEx, or Amazon Fulfillment to fulfill your order. Please be aware that your item may arrive in Amazon packaging.
We ship all orders over $100 with signature confirmation.
All small packages are sent via USPS. If your order is large, we will ship via FedEx.
Please note that all data entered by a customer for an order is the responsibility of the customer. We are not responsible for incorrect information entered such as name, address, email address, or item ordered. If you have entered the wrong information and need to change it, please contact us before your order is shipped.
Undeliverable Addresses / Returned Packages: Please insure your address is correct when ordering. All orders are sent to the address provided. If your order is returned to us due to an undeliverable address, we will refund you the price paid once the package is received by us, minus any shipping costs we paid on your behalf if your order qualified for free shipping. If you would still like to have the item you ordered, you must place a new order with the correct shipping address.
Lost / Stolen Packages: Please ensure your order is being shipped to a secure location. White Elm is not responsible for lost or stolen packages or contents. Once the carrier marks the package as delivered, you must ensure the safety of that item. If you feel your location may not be secure and you would like to add a signature guarantee or insurance to your shipment, please contact us before ordering, an additional fee may apply.
Shipping costs paid to White Elm at checkout are paid directly to the carrier at the time of shipment. If the carrier misses a delivery date, we are not able to return the shipping costs paid unless the carrier refunds them to us. If the carrier misses a guaranteed delivery date, we will work with the carrier on your behalf to file a claim for reimbursement. If the carrier reimburses the shipping cost to us, that refund will be passed on to you at that time. WHITE ELM IS NOT RESPONSIBLE FOR CARRIER DELAYS.