I wanted to love this bag so much. I appreciated all the pockets and organization of the bag. However, it was too big for my liking. I felt like it overwhelmed my 5"'2' frame. I also realized that once it was full, I would not be able to carry it comfortably. I hope White Elm can create a product that is not so large. Not everyone carries a water bottle or a 17 inch computer. The customer service at White Elm is amazing! They helped me with my return and were very understanding.