SHIPPING

Free Shipping / Standard Shipping: 

• Orders ship from our Leander, TX based warehouse within 1-3 business days unless the item is on pre-order. 
• We offer free USPS Ground Advantage or UPS Ground Economy shipping on all US orders of $150 or more. For orders under $150, there is a flat $5 shipping fee. 

Expedited Shipping:

• If you select expedited shipping at checkout, we will ship your order the same day if ordered before 11 am central time. Orders placed after 11 am central time will be shipped the next business day. Pre-orders will be shipped when they become available. 
• Delivery dates for expedited shipping are not guaranteed. UPS does not offer Saturday or Sunday delivery for any expedited service. Please check USPS and UPS service bulletins for any service delays. White Elm is not responsible for carrier delays.
• Shipping costs paid to White Elm at checkout are paid directly to the carrier at the time of shipment. If the carrier misses a delivery date, we are not able to return the shipping costs paid unless the carrier refunds them to us. If the carrier misses a delivery date, we will work with the carrier on your behalf to file a claim for reimbursement. If the carrier reimburses the shipping cost to us, that refund will be passed on to you at that time.

Special Requests: If you have any special requests regarding your shipping, please contact us at support@shopwhiteelm.com prior to ordering or add your instructions to the 'notes' section during checkout.

International orders: All international orders are shipped via DHL Express. 

Incorrect Shipping Information & Undeliverable Addresses:

• All data entered by the customer is the responsibility of the customer. We are not responsible for incorrect information entered such as name, address, phone number, email address, or item ordered. If you have entered the wrong information and need to change it, please contact us before your order is shipped at support@shopwhiteelm.com. We are not able to change your shipping address or item of choice after your order ships.
• Please ensure your address is correct when ordering. All orders are sent to the address provided. If your order is returned to us due to an undeliverable address, we will refund you the price paid once the package is received by us, minus the billed amount for the return shipping by the carrier. If you would still like to have the item you ordered, you must place a new order with the correct shipping address. Shipping costs are not refundable.

Lost / Stolen / Damaged Packages:

• Please ensure your order is being shipped to a secure location. White Elm is not responsible for lost, stolen, or damaged packages or contents. If you would like to add a signature requirement, please select this option at checkout. An additional fee may apply.
• If you did not add the shipping warranty at checkout, you can call your local post office or UPS to open an investigation into your missing package and also file a claim for a lost package at the USPS or UPS website.
• If you remove the shipping warranty at checkout, you are assuming full responsibility if your package is lost, stolen, or damaged. 
• If your package was lost, stolen, or damaged, you must report it to us within 3 days of it being marked as delivered or 7 days of the last tracking event.
• We strongly recommend that you purchase the White Elm shipping warranty at checkout which will protect you against lost, stolen, or damaged packages. If you purchased the warranty and experienced a lost, stolen, or damaged package, please reach out to us at support@shopwhiteelm.com right away. Please DO NOT file a claim with the carrier directly. Doing so will void your shipping warranty and you will have to seek reimbursement from the carrier. Please reach out directly to us for a resolution.

RETURNS & REFUNDS